Terms & Conditions

Terms for using Lightwell’s website, patient portal, and staff systems

These terms set the expectations for access, communication, billing visibility, and responsible use of the Lightwell digital experience.

Use of this website and portal

  • The Lightwell website, patient portal, and staff systems are provided to support dental care, communication, scheduling, billing, and clinic administration.
  • Users must provide accurate information when booking appointments, requesting support, or accessing portal features.
  • Unauthorized access, misuse, tampering, scraping, or disruption of services is prohibited.

Appointments and treatment information

  • Online information is provided for convenience and does not replace in-person clinical judgment.
  • Appointments remain subject to confirmation, availability, and operational changes by the clinic.
  • Treatment plans, estimates, and billing summaries may be updated after clinical review.

Payments and balances

  • Invoices may include full payments, partial payments, and outstanding balances depending on the services received and the payment history recorded by the clinic.
  • Patients remain responsible for settled and outstanding balances shown on approved billing records unless the clinic confirms otherwise in writing.
  • Questions about invoices, payment allocations, and balances should be directed to the Lightwell administrative team.

Liability and continuity

  • We work to keep the website and digital services available, secure, and accurate, but uninterrupted access cannot be guaranteed at all times.
  • Lightwell is not responsible for delays or interruptions caused by connectivity issues, third-party outages, or events outside reasonable control.
  • Users should contact the clinic directly for urgent clinical concerns or emergencies rather than relying only on website messages.