How Lightwell protects patient, visitor, and portal information

This policy explains how Lightwell Specialized Dentistry handles information across our website, patient-facing tools, and staff-administered digital systems.

Information We Collect

Contact information you submit through appointment, inquiry, or callback forms.
Basic visit and device information used to improve site performance, security, and support.
Patient or treatment information entered through connected Lightwell digital systems when authorized staff use the platform.

How We Use Information

To respond to appointment requests, inquiries, and patient support needs.
To coordinate dental care, billing, and follow-up communication where appropriate.
To maintain, secure, and improve the Lightwell website and connected patient and staff experiences.

Sharing and Access

We do not sell personal information.
Information may be shared with trusted service providers only where required to host, maintain, secure, or support our services.
Access is limited to authorized Lightwell team members and approved technical support personnel when needed for operations or troubleshooting.

Retention and Security

We retain information only for as long as reasonably needed for patient care, administration, legal compliance, and operational continuity.
Reasonable technical and organizational safeguards are used to protect records against unauthorized access, alteration, or disclosure.
Users should still avoid sharing unnecessary sensitive information through unsecured channels.

Your choices

You may contact Lightwell to request correction of inaccurate contact details, ask questions about how your information is being used, or request support related to portal access and communication preferences. Some records may still need to be retained for clinical, legal, or billing reasons.